Electric

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What we do

Roseville Electric Utility is a community-owned utility that provides safe, reliable electricity at competitive rates with exceptional service. Our low customer rates and high service reliability promotes a high quality of life, positioning Roseville as a nationally recognized community of choice for businesses and residents alike. As a community-owned utility, we’re structured to maintain local control and decision making in the best interest of Roseville residents, able to set electric utility rates 40% - 50% lower than the alternative electric service provider, and actively participate in shared community goals and causes.
During the fiscal year 2023, Roseville Electric Utility was rated “AA” by Fitch Ratings and the Ratings Outlook revised  to Positive from Stable, Standard and Poor’s Global Ratings rating was “AA” and Moody’s Investors Service rating was “A1”, stable. 

Electric Performance Tracking

Customer Satisfaction
The Survey Process for Residential and Business Customer Satisfaction:
The surveys rotate annually between residential and business surveys. During these surveys, customers are asked to rate their overall satisfaction with Roseville Electric Utility using a scale from 1 to 10. Subsequently, responses are grouped as follows:
* Ratings between 6 and 10 are categorized as "Satisfied".
* Scores of 5 and 6 are categorized as "Neutral".
* Scores ranging from 1 to 4 are categorized as "Dissatisfied".
There were variations in this scoring metric in certain years. This can be attributed, in part, to changes in research companies and requests for modifications from CMUA members/survey participants over time. For instance, some surveys did not differentiate between neutral and dissatisfied scores, while certain survey versions included an 11th choice of "Unsure", which was considered neutral.
Outage Information
Additional Customer Service Metrics
Rate Information
Utility Bill Comparisons
*The Electric Utility Bill comparisons above do not include seasonal or pass through surcharges. Roseville electric residential rate information can be found here: https://www.roseville.ca.us/cms/One.aspx?portalId=7964922&pageId=8892397  and business rate information can be found here: https://www.roseville.ca.us/cms/One.aspx?portalId=7964922&pageId=8888763. SMUD electric rate information can be found on their website here: www.smud.org/en/Rate-Information. PG&E electric rate information can be found here: https://www.pge.com/tariffs/electric.shtml

Why this is important

Roseville Electric Utility uses performance metrics to drive organizational strategy, track performance, identify process improvement opportunities, focus staff on organizational priorities, and communicate the value proposition of the services provided. Collectively, performance metrics move the organization forward as whole, in a balanced and structured fashion. Roseville Electric Utility embraces the mantra of “what gets measured, gets managed”.

Additional Resources